Returns & Exchanges

We take every step to ensure your Bella Eco product is both sustainable and is manufactured to exceedingly high standards. 

Should you wish to return an item please see below for our full returns policy.

 Returns & Exchange Policy

We know you will love your Bella Eco intimates but if you are not completely satisfied, it can be returned within 30 days of purchase in its original packaging, unworn with labels attached. We have a 100% returns and exchange policy on your first pair on underwear should it not fit how you would like. Any subsequent underwear purchases, we are unable to accept returns of underwear due to hygiene reasons unless the item is faulty. 

Please check our size chart prior to making your purchase and if you need help deciding what size is right for you please contact our team and we will be happy to help you.

If you wish to exchange due to sizing please return your item, and we will post your replacement to you upon receipt of the returned item (excludes underwear).

At present, the cost of returning items for refund or exchange is at the expense of the customer unless faulty.  Refunds, less any discounts and postage will be refunded to the account used to pay.

In the case of a faulty item please email us explaining what is wrong and we will talk you through the return process. Please do not mail your item back to us until we have contacted you.

If you have any further questions, please contact us.