Customer Privacy Policy

Bella Eco Australia is a subsidiary of Bella Bodies Australia Pty Ltd, a company registered in Australia which owns the website www.bellaecoaustralia.com.au, www.bellabodies.com.au and www.bellabodiesshapewear.com.au

Overview

Maintaining the security of your data is a priority at Bella Eco Australia, and we are committed to respecting your privacy rights.  We pledge to handle your data fairly and legally at all times. Bella Eco Australia is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies whether you visit our online store, our Bella Eco Australia Facebook or Bella Eco Australia Instagram page via your mobile or computer device, provides you with information about:

  • how we use your data;
  • what personal data we collect;
  • how we ensure your privacy is maintained; and
  • your legal rights relating to your personal data.

General

Bella Eco Australia uses your personal data:

  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • for market research purposes - to better understand your needs;
  • to enable Bella Eco Australia to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing

Promotional Communications

Bella Eco Australia uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest Bella Eco Australia offers.  We use a 3rd party which is www.mailchimp.com to record customer email addresses and send our newsletters. Please see the MailChimp privacy policy here

Bella Eco Australia aims to update you on products & services which are of interest and relevance to you as an individual. 

You have the right to opt out of receiving promotional communications at any time, by:

  1. changing marketing preferences via your Bella Eco Austalia account;
  2. making use of the simple “unsubscribe” link in emails 
  3. contacting Bella Eco Australia via the contact channels info@bellaeco.com.au  or +61 (02) 9905 1453

Web Banner Advertising is used via a 3rd party company called PERFECT AUDIENCE (please see their policy here)

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites.  Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices. 

These advertisements are provided by Bella Eco Australia via Perfect Audience who are marketing specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy).  You can remove or disable cookies at any time - see below for further information.  See info above regarding Perfect Audience Privacy Policy

Sharing data with Third Parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, delivery and marketing service providers.

Bella Eco Australia only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Bella Eco Australia and to you, and for no other purposes.

Other Third Parties

Aside from our service providers, Bella Eco Australia will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to any organisations for marketing purposes.

We may share your data with:

  • our carefully selected business partners who provide Bella Eco Australia with essential services such as accountants, warehousing and digital marketing agencies
  • credit reference agencies where necessary for card payments. Please see Shopify Privacy Policy here and Paypal Privacy Policy here
  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however, the longest we will normally hold any personal data is 6 years.

How can I contact Bella Eco Australia about a data protection issue?

Contact Information

If you have any questions about how Bella Eco Australia uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: +61 (02) 9905 1453 ;
  • e-mail us at info@bellaeco.com.au or
  • write to us at Bella Eco Australia, Retail Customer Services, 76 Powderworks Road, North Narrabeen NSW 2101 AUSTRALIA

What personal data do we collect?

Bella Eco Australia may collect the following information about you:

  • your name, age/date of birth and gender;
  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • purchases and orders made by you;
  • your communication and marketing preferences;
  • your location;
  • your correspondence and communications with Bella Eco Australia
  • other publicly available personal data, including any which you have shared via a public platform (such as an Instagram or public Facebook page).

    Our websites are not intended for children and we do not knowingly collect data relating to children. This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an online account on our website, or send an email to our customer services team. 

    Cookie Policy

    What are Cookies, how do we use them and how to disable them?

    Our website uses cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. 

    What are Cookies?

    Like most websites, Bella Eco Australia website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites and to help you shop with us online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. 

    Information Collected

    Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  Bella Eco Australia can use cookies to monitor your browsing and purchasing behaviour.

    How are Cookies Managed?

    The cookies stored on your computer or another device when you access our websites are designed by:

    • Bella Eco Australia, or on behalf of Bella Eco Australia, and are necessary to enable you to make purchases on our website; Please see MARKETING Above for further information
    • third parties who participate with us in marketing programmes; and
    • third parties who broadcast web banner advertisements on behalf of Bella Eco Australia 

    What are Cookies Used For?

    The main purposes for which cookies are used are: -

    1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
    2. For Bella Eco Australia to market to you, particularly web banner advertisements and targeted updates.
    3. To enable Bella Eco Australia to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc. 
    4. To enable Bella Eco Australia to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties. (see above Shopify and Paypal privacy policies above in Sharing Data with 3rd parties)

    How do I disable cookies?

    If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -

    For Microsoft Explorer

    1. Choose the menu “tools” then “Internet Options”
    2. Click on the “privacy” tab
    3. Select the setting the appropriate setting

    For Google Chrome:

    1. Choose Settings> Advanced
    2. Under "Privacy and security," click “Content settings”.
    3. Click “Cookies”

    For Safari:

    1. Choose Preferences > Privacy
    2. Click on “Remove all Website Data”

    For Mozilla firefox:

    1. Choose the menu “tools” then “Options”
    2. Click on the icon “privacy”
    3. Find the menu “cookie” and select the relevant options

    For Opera 6.0 and further:

    1. Choose the menu Files”> “Preferences”
    2. Privacy

    What happens if I disable cookies?

    This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off.  If you only disable third-party cookies, you will not be prevented from making purchases on our sites.  If you disable all cookies, you will be unable to complete a purchase on our sites.

    Data Protection Officer

    Bella Eco Australia has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.

    If you have any questions about how Bella Eco Australia uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data please contact the following 

    Email:          email info@bellaeco.com.au

    Telephone:  +61 (02) 9905 1453 

    Write:           Bella Eco Australia -  Data Protection Officer, 76  Powderworks Road, North Narrabeen, NSW 2101 Australia

    Updates

    This policy was updated in January 2019